Last updated: September 29, 2026
Data Policy
Conversations, saved memories and uploaded files are separate parts of your data. The controls below explain what you can manage in Linse and when to contact us for help.
Retention by type of information
Retention depends on the purpose and type of information. Account deletion starts a removal process; it does not confirm that every stored copy has been erased.
Account information
How long it is kept: Kept to operate your account. Account deletion starts removal; the limits below also apply.
What you can do: Use Delete All Data in Settings → Data, or contact us.
Conversations and Spaces
How long it is kept: Saved until deleted. Archiving preserves history.
What you can do: Delete conversations in the app; manage archived sessions in Settings → Data.
Saved memories
How long it is kept: Kept until deleted, including when memory is switched off.
What you can do: Review, edit, delete or clear memories in Settings → Data → Memory.
Uploaded and generated files
How long it is kept: Stored separately from messages. Original files may remain after conversation or account deletion.
What you can do: Contact privacy@scopeagi.com to request removal of remaining files.
Voice conversations
How long it is kept: Live voice is processed for transcription and response generation. Transcripts can be saved with conversation history.
What you can do: Manage saved transcripts through conversation controls. Provider processing is described in the Privacy Policy.
Connected services
How long it is kept: Access credentials are kept for the connection. Content saved in a conversation or file follows that content’s retention.
What you can do: Disconnect in Settings or revoke access with the provider. Revoking access does not itself delete previously saved content.
Temporary caches
How long it is kept: Expire according to their purpose; there is no single duration for every cache.
What you can do: Use conversation and memory controls to delete saved content separately.
Operational records and backups
How long it is kept: Retention depends on service operation, security, recovery and applicable legal obligations. These copies may outlast account deletion.
What you can do: Contact us for the scope and status of a deletion request, including any information that must be retained.
Manage saved memories
When memory is enabled, Linse can extract useful facts from conversations to use across sessions. Open Settings → Data → Memory to review, edit or delete saved memories, or clear them together.
- Turning memory off disables memory features and new memory extraction. It does not delete existing memories or conversation history. Use the memory deletion controls to remove saved facts.
- Deleting a conversation and deleting its saved memories are separate actions. Clearing memory does not erase the original messages; deleting a conversation does not clear facts already saved from it.
Conversation history and archiving
Conversations remain in your account until deleted. Archiving only removes a conversation from the active list; it keeps its history. You can find archived sessions in Settings → Data.
- There is currently no setting to automatically expire conversations after 7, 30 or 90 days. Temporary processing caches can expire without deleting your saved conversation history.
Export a copy
Settings → Data → Export Data downloads a JSON file with non-archived conversations returned by the service and your data-improvement preference.
- The current export is partial: conversation retrieval is limited to 1,000 messages per conversation, and the memory export can contain up to 200 records with incomplete fields. Archived conversations and the original attachment files are not included.
- For an access request or a more complete copy, including saved memory content, contact privacy@scopeagi.com. The in-app export is not a complete account backup.
Delete your account
Settings → Data → Delete All Data starts account deletion, including removal of associated personal conversations and saved memories and cancellation of scheduled follow-ups. This action deletes the account, not just its history.
- If you own an organization with other members, resolve its membership or contact support first. Shared organization content is not erased by deleting one member’s account.
- Deletion is processed across several systems. Original uploaded files, backups and some operational records can remain after the account is removed. There is no single guaranteed completion period for every copy; contact privacy@scopeagi.com to request removal of remaining files or confirmation of a deletion request.
- Deleting Linse data does not recall sent emails or remove content already created in a connected service. Manage that content with the provider.
How information is stored
Linse uses separate storage for account information, conversations, saved memories and files. Conversation and Space records are stored in MongoDB; account records and integration credentials in PostgreSQL; saved memories and search records in Elasticsearch; temporary caches in Redis; and files in cloud object storage.
- A cache expiring is not the same as deleting a conversation, a saved memory or an original file. Integration access tokens are stored encrypted. Storage and processing by service providers are described in the Privacy Policy.
Model training and your choice
We do not use your data to train or fine-tune AI models unless you enable “Improve Linse with my data” in Settings → Data. You can turn this preference off at any time.
Data obtained through Google Workspace APIs is excluded from this opt-in and is not used to develop or train generalized AI models.
Requests and questions
For access, correction, export or deletion requests, write to privacy@scopeagi.com. We may need to verify account ownership. Requests are handled under applicable law; these product controls do not limit your rights.
privacy@scopeagi.com