Refund Policy

This Refund Policy describes when and how you can request a refund for paid subscriptions to Linse.

Free Trial

Linse offers a Free tier with persistent access. Paid subscriptions begin at the moment you complete checkout.

Monthly Subscriptions

Monthly subscriptions are non-refundable for partial periods. You retain access to your paid features until the end of the current billing period.

If you cancel within 24 hours of a NEW subscription (your first paid period after the Free tier), you may request a full refund. Contact billing@scopeagi.com with your account email and the date of subscription.

Annual Subscriptions

Annual subscriptions are sold at a discount in exchange for a longer commitment. They are non-refundable except as follows:

• Within 14 days of purchase: full refund available, prorated for any usage that exceeded Free tier limits.
• After 14 days: non-refundable, but you can cancel future renewals at any time.

Refund Process

To request a refund, email billing@scopeagi.com with:

• The email address associated with your Linse account
• The date and approximate time of your purchase
• Reason for refund (optional, but helps us improve)

Refunds are processed within 5-10 business days back to your original payment method.

Disputes

If your payment was charged in error or you believe a refund was wrongly denied, contact billing@scopeagi.com first. If we cannot resolve the issue, you may dispute the charge with your payment provider.

Changes

We may update this Refund Policy from time to time. Changes will be reflected in the "Last Updated" date above. Continued use of paid subscriptions after a policy change constitutes acceptance of the new terms.

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