Memory and your data
Understand what Linse remembers and how to manage it.
Conversations, saved memories and uploaded files are separate parts of your data. The controls below explain what you can manage in Linse and when to contact us for help.
Manage saved memories
When memory is enabled, Linse can extract useful facts from conversations to use across sessions. Open Settings → Data → Memory to review, edit or delete saved memories, or clear them together.
- Turning memory off disables memory features and new memory extraction. It does not delete existing memories or conversation history. Use the memory deletion controls to remove saved facts.
- Deleting a conversation and deleting its saved memories are separate actions. Clearing memory does not erase the original messages; deleting a conversation does not clear facts already saved from it.
Conversation history and archiving
Conversations remain in your account until deleted. Archiving only removes a conversation from the active list; it keeps its history. You can find archived sessions in Settings → Data.
- There is currently no setting to automatically expire conversations after 7, 30 or 90 days. Temporary processing caches can expire without deleting your saved conversation history.
Export a copy
Settings → Data → Export Data downloads a JSON file with non-archived conversations returned by the service and your data-improvement preference.
- The current export is partial: conversation retrieval is limited to 1,000 messages per conversation, and the memory export can contain up to 200 records with incomplete fields. Archived conversations and the original attachment files are not included.
- For an access request or a more complete copy, including saved memory content, contact privacy@scopeagi.com. The in-app export is not a complete account backup.
Delete your account
Settings → Data → Delete All Data starts account deletion, including removal of associated personal conversations and saved memories and cancellation of scheduled follow-ups. This action deletes the account, not just its history.
- If you own an organization with other members, resolve its membership or contact support first. Shared organization content is not erased by deleting one member’s account.
- Deletion is processed across several systems. Original uploaded files, backups and some operational records can remain after the account is removed. There is no single guaranteed completion period for every copy; contact privacy@scopeagi.com to request removal of remaining files or confirmation of a deletion request.
- Deleting Linse data does not recall sent emails or remove content already created in a connected service. Manage that content with the provider.
Storage and retention
See how conversations, files and other information are stored, and how to request help with your data.
Data Policy